It's hard being nice to jerks, especially those that are out to get us. The first step in managing these difficult relationships is understanding they are not actually jerks. They are likely just annoying you because of a universal truth of behavioral interaction. Some types of people just get under the skin of other types of people.

It really helps knowing how to spot this when it's happening. Once identified, we can all take steps to adapt our behavior and create a favorable outcome for all involved. This is an essential part of executive presence and certainly a Christ-like trait to learn. Watch this group coaching session to find out how.